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FREQUENTLY ASKED QUESTIONS |
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TEMPLATE DESIGN
1) Can I add or change some things to my
site, like wording or photos?
The first thing you should know about
our template style sites is that they
are just that...Template Style Sites.
What that means for you is that you get
a beautiful site for a SUPER LOW COST,
but it is a static site, on which you
CANNOT CHANGE the wording or layout. You
do have the creativity to do your Custom
Name Graphic & Personal Intro Paragraph
& Contact Line. If you are at the level
in your business that you need more
services, we can certainly provide them
for you! Click
for info or examples of leaders we are
already helping to achieve their goals!
2) When will there be more templates to
choose from?
Probably around Spring 2007, plus we
hope to be doing a package set of
seasonal templates that you can purchase
together that will be automatically
updated too.....if
you have an idea
3) How does the Request Info Form work
on my site?
Your customers will fill it out and hit
SUBMIT. Shortly, a text-based email
containing all the information they
filled in, will arrived in your email
and you can use that information to
contact them!
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WEBID
1) What is my WEBID?
Home & Garden Party provides it's
Designers with a direct link to the
Online Catalog for Product Purchase
Online. The Designer will get credit for
this purchase because the customer will
log in using the Designer's WEB ID. We
here at TeamHGP will imbed this ID into
your site on your product page in a
button that will link your customer
directly to that Online Catalog on the
Home & Garden Party Website, under your
name and purchase products (giving you
the credit).
2) What else should I know?
It will be up to you to advise TeamHGP
of your WEBID and here are some things
to consider:
¤
Your WEBID will initially be your HGP
Designer ID number, YOU ARE ASKED TO
CHANGE IT BY HGP. Please don’t send us
that
number. Change it first! You don't want
the whole world to have access to your
HGP Designer number on your website.
¤
When you create your new WEBID, it's a
good idea to use letters and numbers
(alpha-numeric) such as:
80sbighair
or
kimlipe72
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If we do not have your correct WEBID,
this button will not work. You could
potentially lose sales!
3) What if I already have a
site with you and need to change or add
my WEBID?
Easy! Just
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EMAIL
1) How much space do I have for my email
storage?
2GB! (hopefully) more than you should
ever need.
2) What if the email address
I want is already taken?
Choose something similar but catchy &
easy to remember like initials instead
of your full name or adding numerals to
it.
3) How does email work?
It's simple! Once you are a TeamHGP
customer, you will receive an email from
us with instructions to
go to
http://www.teamhgp.com/mail & key
in the username/password to activate
your account.
4) Can I use my teamhgp.com email with
Outlook or some other mail program?
Yes,
detailed instructions on how to
configure your mail client is found
online in the help section of your teamhgp.com/mail account.
5) Is this email account mine forever?
As long you remain a customer of TeamHGP,
you retain your email address &
website.
6) Do you check my email for spam &
viruses?
Absolutely! Of course, no
anti-spam or anti-virus system is
perfect. So, you'll still need to be
aware of opening attachments from people
you don't know. It's pretty rare that a
complete stranger will need you to read
some attachment they send, so always be
extra cautious. If you aren't sure
opening it is a good idea
- DON'T OPEN IT. |
 DOMAINS
& REGISTRATION
1) Are you going to purchase my domain
for me?
Absolutely! We will take care of that
and all the annoying messages that
GoDaddy insists on sending constantly
plus the endless renewal requests that
start the week you sign up. Plus, when
we sign up for you, it makes the action
of your site going up smooth and
seamless.
2) What service do you use for
registration?
We
use Go Daddy for our services.
3) What if I already have a
domain registered?
No problem, just fill out
the sign up form & we'll contact you for
your sign on info. Once we have access
to your domain, we can begin building
your site. There is no cost savings in
this event. The amount of setup time is
the same.
4) Are their any guidelines
set by Home and Garden Party, Ltd.
regarding my domain?
Yes,
we recommend you read those guidelines
on the Home and Garden Party, Ltd.
Designer Website and review our
5) How can I find out if my
domain is taken already?
www.godaddy.com
Use the search bar at the
top of the screen.
6) If my domain name is taken, what
should I do?
Choose something similar but catchy &
easy to remember like initials instead
of your full name or adding numerals to
it.
7) How will I know when my domain
expires?
We, as your domain admin, will get an automated expiration
notice from GoDaddy each year on your
purchase date. We will renew it and bill
you for the $10 renewal.
8) Is this domain name mine forever?
Yes, as long as you update it. While you
are a customer of TeamHGP, we'll
maintain it for you. |
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UPDATES & PROMOTIONS
1) How will you know when I need updates
of specials and promotions from H&GP®?
We will update your site with
promos, specials, kits, catalogs, & the
like, whenever they become available. We
will also remove outdated information at
that time. |
 COSTS
& PAYMENT
1) What are costs of this service?
There are no hidden fees, the costs are
as follows:
Setup: $50.00 billable at time of
signup
Monthly/Hosting/Update Fee:
$10.00 billable monthly (or $120.00
yearly) starting at signup
Domain Renewal: $10.00 billable
yearly on the month of your signup
(Our typical NON-HGP website costs are
$75 to set up, $65 per hour to design,
several hundred to several thousand for
a site and $40 per month to host, so you
can see that these template sites are
terrific bargain!! Because of the sheer
volume of customers and limited services
that these template sites provide, we
ask you to contact us through our
form)
2) What forms of payment do you accept?
We prefer that you use Paypal.com. We
have our subscription set up to accept
Visa, MasterCard, AMEX & Discover. You
do not have to have a Paypal account to
use the service, just a credit card or
bank account.
3) What are your billing policies?
We use Paypal's Subscription Service to
automatically bill monthly. Your bill is
due upon receipt.
Statements overdue 30 days will result
in deactivation. It can be setup again
within the next 30 days for the setup
fee of $50. You are welcome to pay for
your service for one year in advance.
There is no discount for doing this, our
pricing structure is already SO
affordable.
4) What if I have problems with the
Paypal billing or setting up my account?
Paypal has a GREAT online help area and
if necessary they have a toll free
number to call with specific help in
your area of need. We at TeamHGP can't
answer questions about your payment
account since we don't handle your
money. It's secure & safe in the hands
of Paypal, and they are there to help
you if you need it. PLEASE DON'T FILL
OUT YOUR SIGN UP FORM AGAIN...you will
receive an error message that your email
address has already been used. If you
need to access the payment area again,
go to
www.teamhgp.com/thanks.html
5) I accidentally hit the payment button
twice! What can I do?
Don't worry, just
and explain the situation. We will
refund you that subscription amount and
get you back on track.
6) What do I get for free?
Your custom name graphic is really free.
Because we normally charge $65 per hour
for design time and it takes us about a
half hour to design each and every one,
you are getting that time from us for
free as a Thanks! for signing up. |
CUSTOM NAME GRAPHIC
1) What if I collect jelly beans and
there are no templates with jelly beans?
Well, certainly, in order to keep costs
down, we have to limit the amount of
templates we offer at this time, as our
Template Sites are brand new. But a good
solution might be to choose the template
you like the most and suggest in your
preference paragraph that we use colors
to match the template while designing
the name graphic. For example if you
chose the Pastels Template, we could
make all the jelly beans pastel. Don't
worry, we are going to make you look as
good as possible, because that makes us
look as good as possible!
Check out the name graphics on the
page to give you some ideas to start
with.
6) What do I get for free?
Your custom name graphic is really free.
Because we normally charge $65 per hour
for design time and it takes us about a
half hour to design each and every one,
you are getting that time from us for
free as a Thanks! for signing up. |
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TECHNICAL ISSUES
1) What if there are
technical issues on my site?
Please
us immediately if you
experience issues on your site. |
OTHER
QUESTIONS
1) What if I need to change things on my
site?
Within a week of signup, you will be
sent a notice that your site is up and
live. We strongly advise that you go
through each page to edit for
spelling and content. If there are
changes that need to be made to your
paragraph or information, they can be
made at that time.
Changes that occur
after the initial setup (like a new
phone number, you get married, new baby
or you move), we will charge a $10 fee
to update your information. Just
fill out the form with your details and
we'll take care of the rest.
2) Your costs are low & I like to keep
my marketing fresh & new, how often
can I change the look of my site?
We see your point! $50 is a small price
to pay for a completely new look and
update for such a powerful marketing
tool. If you want to change the look of
your site by merely choosing a new
template, new name graphic and rewriting
your info, all you need to do is
and let us know what we need to do.
3) Where is the link to the Home &
Garden Party®
Online ordering?
That link is on the main page and the
products page, it says SHOP WITH ME
ONLINE! It links your shopper directly
to HGP under your WEBID so they can
immediately start shopping.
(Our typical NON-HGP website costs are
$75 to set up, $65 per hour to design,
several hundred to several thousand for
a site and $40 per month to host, so you
can see that these template sites are
terrific bargain!! Because of the sheer
volume of customers and limited services
that these template sites provide, we
ask you to contact us through our
form)
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